Net2Phone has introduced three new VoIP services for SMBs. While they fill a gap in the carrier's portfolio and make it easier for customers to transition to IP telephony, ...

Nortel announces Expert Anywhere to support knowledge workers as occasional agents with the promise of reduced customer contact costs and improved satisfaction, but additional applications and servers are required to ...

Siemens' plans to link its HiPath 8000 with Genesys' suite of contact center applications will be a proof point for Siemens' commitment to open SIP standards support and also to ...

Nortel's plans to OEM, rebrand, and integrate Witness Systems' contact recording and quality monitoring applications provide a tighter bundle than competitors offer, but fall short of offering customers a complete ...

With its partnership with VoiceGenie, Convedia is putting its hat into the IMS ring. The company becomes one of the first vendors to announce a best-of-breed media resource function ...

With the introduction of a high-powered, chassis-based SBC, Acme Packet has significantly improved its chances of holding onto its installed base of Tier 1 carriers, which will be looking to ...

Broadwing has extended VoIP support across its Converged Network, through both its VPLS Ethernet VPNs and IP/MPLS network-hosted VPNs. While good for Broadwing, the move doesn't carry the market punch ...

With the introduction of IMS/TISPAN enhancements, Newport Networks is sending its customers a clear signal that existing SBCs from Newport will integrate into an IMS environment in the future. ...

Bridgewater's new HSS sensibly evolves the vendor's AAA and application server products to address the move toward IMS. Yet, it's unclear how a small vendor with one part of ...

The mobile triple play is a compelling concept and EV-DO rev. A has what it takes to make it work. Nortel's demo suggests a credible DORA position, but it's ...

Cisco has enhanced its IP NGN portfolio to address evolving service provider requirements for offering carrier-grade video/IPTV services, which is a wise move, given the mounting threats posted by rivals ...

Avaya's expanded alliance with services-supplier Equant grows the company's reach in Europe and elsewhere, a coup for the company that adds a potentially potent partner for IP telephony and contact ...

Microsoft has expanded its IPTV alliance further, this time with set-top box and system-on-chip vendors; these new partners provide Microsoft with additional points of entry into the IPTV sector and ...

SkyStream has promised new features and boasted of expanded sales channels in its IBC 2005 media attack, but the effort is largely an exercise in building mindshare for a future ...

Cognos announced an agreement with SWIFT that will enable the financial services cooperative to leverage Cognos Enterprise BI for its SWIFTWatch portfolio. The agreement will offer Cognos added visibility ...

T-Mobile announces new services at the IFA in Berlin. But what it offers is generally already available, indicating that T-Mobile in Germany is following, not leading. ...

3Com fills a gap in its contact center solutions portfolio by signing an OEM arrangement with Nuasis for its IP contact center product. Starting late, 3Com still has a long ...

3Com strengthened its hand in the market for IP communications applications, steadily building out its telephony portfolio for large enterprises. Through strategic partnerships the company increases its chances at success ...

As the self-professed "Robin Hood" of data tariffs in Germany, E-Plus has certainly slashed the cost of using data in the country. There is little wrong with Germany's first ...

Striking a deal with Microsoft will provide Nortel customers with a new way of implementing rich media solutions. However, this threatens to undercut MCS 5100 sales, weakening the market potential ...