Numerous social networking for the enterprise vendors have sprung up in the wake of Friendster's success, but the technology is more rightfully a feature than a standalone application. CRM ...

Expecting to gain significant first-mover advantage, Witness Systems acquires Blue Pumpkin, an action that will quickly alter the competitive landscape of the emerging sub-market for contact center workforce optimization applications. ...

Salesforce.com, looking to disrupt CRM again, claims that the seemingly de rigueur industry editions are relics of the past. But now that the company wants to win over the ...

Market conditions have made optical vendors consider the role of OEM partnerships in a new light. As they change in nature and grow in importance, how OEMs are positioned becomes ...

Cisco has acquired Protego Networks, an innovative developer of security event management and threat mitigation technologies. The move strengthens Cisco's system-wide security management capabilities. ...

The market for regulatory compliance solutions is getting hotter. Data quality vendors and others interested in deepening their penetration of the market should be making plans now, including partnering ...

With its win at KPN, Siemens suddenly jumps to the front of the pack in the race to assemble a product portfolio that will enable service providers to deliver applications ...

Inter-Tel wraps new offerings in the form of three software upgrades. Though not exactly groundbreaking, they present new options for existing Inter-Tel clients and boost competitiveness of the company's ...

Sterling Commerce/SBC purchased supply chain vendor Yantra for $170 million. That is a hefty price tag, but Yantra is one of the few growing players in this sector and ...

McLeodUSA has launched its first VoIP-based product that provides integrated access over T1. The small-business service is designed to work with existing business telephone systems, delivering cost savings, but not ...

Telenor launches a new IP telephony solution. While this is an interesting Norwegian initiative with an acknowledged partner Alcatel, key Nordic rivals have already launched more advanced solutions. However, it ...

Now that the FCC has adopted rules phasing out UNE-P, local facilities-based carrier McLeodUSA has tied the knot with MCI as a wholesale dial tone partner. The deal will ...

In September 2004, ITC^DeltaCom announced merger plans with fellow CLECs Florida Digital Network (FDN) and Network Telephone Corp. (NTC), but a precipitous stock drop in November made the stock trades ...

The CRM market leader looks to provide customers with a better way to automate requests about billing and account management through self-service. The deal provides a cost-effective way to ...

The 7520 has the best voice functionality RIM has ever included in a traditional Blackberry form factor - including support for Nextel's Direct Connect - but the form factor still ...

Microsoft has announced the acquisition of anti-spyware vendor GIANT Company Software Inc. The move is the latest indication from Microsoft that it eventually intends to field a comprehensive suite ...

Verizon Wireless launches the first EV-DO capable handset; the high price and large form factor makes it a business-only device, but it's an important milestone for 3G networks. ...

Partnering with music concert organizer Mojo puts Orange NL back on the mobile music map, but Orange NL must squeeze every last drop of value add from this relationship, while ...

Nortel scores a sizable PON win in EMEA, proving the value of the ECI relationship. Beyond FTTH revenues, this also creates a pull-through strategy for Nortel's metro optical portfolio ...

ADTRAN, looking to defend its position as a well-established player in the DSL enterprise router market, has added support for ADSL2+ to its NetVanta product line, enabling bandwidth-hungry SMBs to ...