Verint strengthened its customer experience management practice with the acquisition of UK-based CM Insight, addressing the growing demand for customer interaction analysis in the broader enterprise, beyond the formal contact ...

By tackling service continuity issues, Convergin is wisely focusing on service-layer issues to differentiate its Wireless Convergence Server (WCS) from competitive products in the burgeoning FMC market. ...

SEEBURGER begins a bigger push into the North American market with a new version of its Inventory Monitor. The firm's manufacturing expertise, its ties to SAP, and its expanded ...

With the introduction of interactive mobile video capabilities to its MyCall hosted multimedia application server platform, Netcentrex is wisely looking to expand its product's traction among mobile operators. ...

Sun releases CAPS (Composite Application Platform Suite), a reworking of the SeeBeyond products with the addition of Sun's first rate portal, access manager, and development tools. The company now has ...

ECI's XDM-500 is a solid integrated platform, provides competitive Ethernet switching, and offers strong support for integrated DWDM in a scalable, flexible solution, but offers only low port densities. ...

Ericsson's OMS1664 has a competitive cross-connect, leading E1, E3, STM-1, and Fast Ethernet port densities, and significant DWDM capability, but this new NG-SDH platform is still missing important data service ...

RIC is offering tough competition to the upper order with an established managed services portfolio, cost-effective prices and a global network, but a low market share in the IPLC segment ...

Globix is building on its IP infrastructure and network services, adding managed hosting to its mix. While this is the right addition to its service options, it faces a ...

XO Communications makes a statement with enhancements to its Concentric Hosting services, adding new options to appeal to a wider audience; however, it plays follow-the-leader with these enhancements, providing little ...

MEF's carrier Ethernet certification efforts are moving towards the QoS aspects, now that vendors and service providers have the ability to deliver MEF-compliant services. MEF-14 could help accelerate the ...

BT launches BT Fusion for business customers targeting SOHOs with up to 10 employees by offering a simple voice tariff with half price rates for calls via the Fusion Hub. ...

COLT Telecom is offering a hosted IP PBX solution across 13 countries with partner Avaya. The service will replace its IP Centrex offer. The impact of this launch will be ...

Kineto upped the UMA ante with a new release of its UNC, promising a bevy of flexibility enhancing features. Yet, while the company is singing the praises of UMA, ...

Netrake hits the market with a multipurpose SBC that is built for converged fixed and mobile networks. The platform is ambitious but also susceptible to charges that Netrake is trying ...

BT launched BT Fusion for business customers, targeting SOHOs with up to ten employees by offering a simple voice tariff with half-price rates for calls via the Fusion Hub. With ...

Riverstone will formally become part of Lucent by mid-2006, giving it direct access to Riverstone's extensive 15000 series portfolio and intellectual property. Lucent can tie its IMS technology to a ...

Juniper's new SSG security and routing appliance is a direct competitive attack on Cisco's ASA and ISR product portfolios. The SSG is the first product to leverage technology from ...

Meriton joined the academia-led Internet2 research consortium. Although this will provide Meriton with access to IPR that could lead to product innovations, it is unlikely that they will show ...

Charter has expanded its agreement with Level 3 to add VoIP services for its telephony customers. Level 3 offers a broad portfolio of services for Charter to leverage and ...